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Handling of Pets

Pets and their carriage can only be carried in the hold of the aircraft. The transportation of an animal will only be accepted if it is carried in a leak-proof cage not exceeding the measurements of 100×60×75cm (length × width × height) and 25kg. Pets should always travel accompanied.

Animals in Hold (AVIH): Animals in Hold are transported as checked baggage in the aircraft hold.

The number of live animals accepted on each flight is two (2).

  1. We accept domestic animals such as dogs, cats, birds, etc.
  2. Other small warm-blooded animals, such as guinea pigs, hamsters, rabbits, etc are also accepted.

Note: Domestic animals of unusual size or wild animals, reptiles, and rodents are not accepted.

How to book a pet

Pets can be booked at PassionAir offices or by calling the call center 0800221221. Pets shall be booked up to 48 hours before a flight. The weight of the pet and the pet carrier is considered checked baggage and MUST not exceed 25kg. Additional weight attracts extra fees.

 

  1. Complete a booking by visiting any of our offices, online or by calling our contact centre. Ensure you obtain the Booking Reference and note it down.
  2. On your phone, dial *227*606#
  3. Enter your valid Booking Reference.
  4. Ensure you have enough funds in your wallet to cover the transaction.
  5. A prompt will be sent to your phone, and input your PIN number to complete the transaction.

If the transaction is successful, the ticket will be automatically emailed to the email address provided, and an SMS confirmation will be sent to the mobile number provided in the booking.

Important:
Payment prompts shall not be received if the funds in your wallet are insufficient to cover the transaction.