You may request a refund for the entire or part of your valid PassionAir tickets. PassionAir tickets are valid for 1 year, and refunds may only be requested within that validity period.
Expired tickets are non-refundable.
Fare rules, penalties and charges may apply depending on the fare class purchased.

Passengers may request a refund via the following channels:

• By email to concerns@flypassionair.com
• By filling out the online refund form: Refund request – PassionAir
• By calling our contact center on the toll-free number 0800 221 221 (Mon to Sat: 4 am – 9 pm; Sun: 6 am to 9 pm Daily). If you are contacting us from outside Ghana, kindly dial +233 30 824 9070 (International call charges apply).

The information required to request for a refund vary depending on the payment method used:

PassionAir shall endeavor to process refund requests within ten (10) working days after receipt of the request with all the relevant information required. This period is necessary to carry out all the administrative tasks needed to refund a ticket. This may involve dealing with third party service providers such as payment processors, fintech companies, telecommunications/mobile money companies and banks.

When a refund is processed, the ticket/flight(s) shall be cancelled and the refund amount made available for payment. Please note that refunds may attract penalties and fees depending on the rules of the fare bought and the time of requesting the refund. In determining the time of the request, the date and time of the request shall be used regardless of the date/time of response to the request.
Once a ticket has been processed for refund, the process cannot be reversed.

Important Note:
After a refund request is received, PassionAir shall reply and communicate to the passenger a date on which the refund will be ready for collection.
There shall be no further communication once the refund date has been

PassionAir shall endeavor, as much as practicable, to pay refunds through the same channel used to purchase the ticket. PassionAir, however, reserves the right to vary the refund mode of payment when the need arises.

Cash
Cash refunds are paid at our sales offices. (Please note that this does not apply to airport offices. Refunds cannot be requested, processed, or paid at our airport offices).

Important Note:

1. For cash refunds, PassionAir shall communicate by email the collection date of the refund. There shall be no further communication once the collection has been confirmed.
2. Passenger MUST present a valid national ID to collect a cash refund. Acceptable IDs are National ID card (Ghana card), driver’s license, passport
   and voter’s ID.
3. Collecting a cash refund on behalf of a third party. Any person collecting a cash refund on behalf of the actual passenger MUST present an authority note signed by the actual passenger and a copy of his/her ID. The party collecting the refund MUST also present a valid ID.
4. A copy of the ID will be made and kept for records and audit purposes.

Mobile Money
PassionAir shall endeavor to pay the refund for tickets bought by mobile money through the same medium.
Important Note:
1. PassionAir shall STRICTLY pay refunds to the mobile money wallet that was used to purchase the ticket regardless of the details on the ticket, i.e., passenger details or phone number.
2. PassionAir shall not be liable for any dispute arising from any refund sent to the mobile wallet used to pay for the ticket.
3. Passengers who used third-party mobile wallets or merchants to buy their tickets shall be responsible for collecting their refunds from these parties.

Card (Visa/MasterCard) Reversal
Tickets bought using cards (Visa/MasterCard) online shall be refunded through the same medium. After receipt of the refund request, PassionAir shall initiate the refund within ten (10) working days with its acquiring bank (the payment processor).

Passengers are advised that the process by the acquiring bank and the cardholder’s bank may take up to 21 working days before the customer’s bank
account is credited with the refund amount. PassionAir, unfortunately, does not have any control over that process. Customers are advised to check with their bank to ensure their account is credited.

Important Note:
1. Passengers must note that all PassionAir fares are in Ghana Cedi and all
payments received are in Ghana Cedi.
2. Customers using foreign currency-denominated cards are debited the equivalent of the fare in their local currency at the bank rate on the day of the transaction.

3. When refunding a ticket, PassionAir refunds the Ghana Cedi. The cardholder’s bank is credited with the equivalent using the bank’s exchange rate. Due to exchange rate fluctuations, the amount credited may vary from the amount paid in the original currency. PassionAir CANNOT be held liable for any currency fluctuation and the amount that is eventually credited to the cardholder’s account.