Special assistance
The following are considered our customers requiring special assistance:
- Unaccompanied Minors (6-12 years old)
- Persons with Reduced Mobility (PRM)
- Passengers who need special assistance
- Wheelchair assistance
- Expectant Mothers
Unaccompanied Minors (6-12 years old)
PassionAir accepts an Unaccompanied Minor (UMNR) for children aged between 6 and 12 years to travel alone without any accompanying adult. The following conditions must be met:
- A parent/guardian must take the unaccompanied minor to the airport. The escorting adult MUST remain at the airport until the flight departs.
- The parent/guardian must fill in the UMNR form before/at check-in. Download the Unaccompanied Minor form here.
- The children should have a pouch/pocket that holds all their details/documents and is collected at the check-in counters.
- A parent/guardian/designated adult MUST be available at the airport of destination to collect the child at the destination airport. They should identify themselves and report to the PassionAir representatives there.
- PassionAir will not release the child/children unless the name on the Unaccompanied Minor form matches the photo ID of the collecting parent/guardian.
- PassionAir will only accept responsibility for Unaccompanied Minors between the time the unaccompanied minor is handed over and accepted for travel until the unaccompanied minor is handed over to the receiving adult at the destination airport. This Unaccompanied Minor Service may be requested for children who are between 6 and 12 years old (both ages included). Children below 6 years of age will not be accepted as unaccompanied minors.
- PassionAir’s Unaccompanied Minor (UMNR) service attracts a nominal service fee
For more information, please contact us.
Frequently asked questions
Yes. PassionAir accepts Unaccompanied Minors (UMNR) aged between 6 and 12 years to travel without an accompanying adult.
A parent or guardian must escort the child to the airport and remain there until the flight has departed.
Yes. The Unaccompanied Minor (UMNR) form must be completed before or during check-in.
Tip: You can download and fill it in advance for a smoother check-in experience.
The child must have a secure pouch or pocket containing all required travel documents and personal details, which will be verified at the check-in counter.
A parent, guardian, or designated adult must be present at the arrival airport to pick up the child. They must report to PassionAir staff and present valid identification.
The airline will only release the child to the person whose name matches the details provided on the UMNR form and their photo ID.
PassionAir assumes responsibility for the child from the moment they are checked in and accepted for travel until they are safely handed over to the designated adult at the destination airport.
No. Children below the age of 6 are not permitted to travel as unaccompanied minors.
Yes. The Unaccompanied Minor (UMNR) service is subject to a nominal service fee.
For further details or support, please contact PassionAir customer service.
Persons with Reduced Mobility (PRM)
PassionAir makes all reasonable efforts to provide special arrangements for passengers with reduced mobility. Passengers with reduced mobility will be accepted for travel in instances where they are able to self-support during the flight. A travelling companion will be required where the passenger requires assistance during the flight. The travelling companion will be required to provide the following assistance to the passenger:
- • Fasten and unfasten a seatbelt;
- • Reading and understanding safety instructions;
- • Reaching an emergency exit;
- • Going to the toilet;
- • Retrieve and fit a life jacket;
- • Fit an oxygen mask;
- • Eat unassisted;
- • Administer his/her medication unassisted.
Frequently asked questions
Yes. PassionAir makes every reasonable effort to provide special arrangements to ensure a comfortable and safe journey for passengers with reduced mobility.
Passengers can travel alone only if they are able to fully support themselves during the flight without assistance.
A travelling companion is required if the passenger needs assistance during the flight.
The companion must be able to assist the passenger with essential in-flight needs, including:
- Fastening and unfastening a seatbelt
- Reading and understanding safety instructions
- Reaching an emergency exit
- Going to the toilet
- Retrieving and fitting a life jacket
- Fitting an oxygen mask
- Eating without assistance
- Administering medication
No. Cabin crew are not responsible for providing personal care such as feeding, administering medication, or assisting with toileting.
These requirements ensure the safety of all passengers onboard, especially in emergencies where immediate self-response or companion assistance is necessary.