Courier Services

“Carrier,” “PassionAir,” “we,” “us,” or “our” means Pisces Aviation Limited, doing business as (dba) PassionAir, and shall hereinafter be referred to as “PassionAir.”

“You” or “your” means the Shipper who tenders a shipment to PassionAir for transportation.

“Package” means any document, parcel, or item accepted by PassionAir for shipment and transportation by the Carrier.

“Shipment” means any Package that is tendered to and accepted by PassionAir for transportation.

“Recipient” means the person designated by the Shipper to receive or collect the Shipment.

“Waybill” means any document issued by the Carrier in connection with, and for the purpose of covering, a Shipment.

Proper Description and Packaging: You warrant that each article contained in the Shipment is accurately and completely described on the applicable shipping document and is properly packed, secured, and prepared to withstand transportation and ordinary handling without damage.

Charges, Duties, and Costs: You are responsible for all applicable charges and surcharges relating to the Shipment, including customs duties, assessments, taxes, governmental penalties and fines, and any fees or costs PassionAir incurs in connection with the prepayment of such amounts. You shall also be responsible for any reasonable legal fees and related costs incurred by PassionAir in connection with the Shipment.

The decision of the authorized PassionAir representative or agent receiving the Package shall be final and binding, subject to applicable laws, regulations, and PassionAir’s operational and safety requirements.

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A Package shall be deemed unacceptable for carriage where:

• It is classified as hazardous material, dangerous goods, or a prohibited or restricted article by the International Air Transport Association (IATA), the International Civil Aviation Organization (ICAO), any applicable government authority, or other relevant regulatory body for carriage by passenger aircraft.
• A Customs declaration is required under applicable Customs laws or regulations but has not been properly completed or submitted.
• PassionAir determines, in its reasonable discretion, that the Package cannot be transported safely, securely, or lawfully.

Unacceptable items include, but are not limited to, live animals, bullion, currency, bearer-form negotiable instruments, precious metals or stones, firearms, firearm parts and ammunition, pornographic materials, and illegal narcotics or drugs.

PassionAir reserves the right to inspect, reject, or refuse any Package that it considers unacceptable for carriage. In determining whether a Package is acceptable for transportation, PassionAir’s decision shall be final, subject to applicable laws and regulations.

PassionAir has the right to open and inspect a package without prior notice to the shipper.

PassionAir reserves the right to reject any package upon inspection without prejudice. The package may also be opened and inspected by applicable government institutions, security agencies, or airport authorities without prejudice.

PassionAir shall only accept packages meeting the following size and weight requirements:

• Dimensions: maximum acceptable: 55cmX35cmX23cm including packaging, handles and wheels.
• Weight: not exceeding a total weight of 7kg including packaging.
• Packaging: items must be packaged properly and PassionAir reserves the right not to accept parcels whose packaging is inadequate. PassionAir reserves the right to request the Shipper to repackage/wrap the package to its specifications before accepting it for transport. Failure by the shipper to meet the packaging conditions set by PassionAir shall result in the package not being accepted for transport.

To be accepted for transport, parcels must be received at the PassionAir airport office at least 2 hours before the intended flight’s departure time.

Parcels received later than 2 hours before departure of a flight shall not be accepted for carriage on that flight. These packages may be rescheduled on the next available PassionAir flight.

In case there are no flights for the rest of the day, PassionAir shall not accept nor store packages overnight.

PassionAir may accept large and bulky package(s) for transport. The acceptance of such package(s) is solely at the discretion of PassionAir’s operations personnel, whose decision shall be final.

The decision shall be based on the type of package, size, weight, and the availability of cargo space on the intended flight.

Heavy packages are described as packages weighing more than 7 kilograms.

Large/bulky packages are packages whose dimensions exceed 55 cm x 35 cm x 23 cm.

Packages to be accepted for transport shall follow the process described below;

• Shipper sends package to PassionAir airport offices at least 2 hours before the intended flight on which the package is to be transported.
• A PassionAir agent shall inspect the package and confirm acceptance for transport.
• Shipper shall fill out the necessary documentation and pay the corresponding charges.
• Package(s) are screened by airport security authorities and loaded unto aircraft for transport.

Parcel drop-off and collection points are done solely at the Carrier’s airport offices. The Carrier shall not pick up nor deliver parcels.

It is the responsibility of the recipient to collect parcels at the Carrier’s airport office within 48 hours of delivery.

PassionAir shall endeavour to carry all packages on its intended flight provided all acceptance conditions are adhered to. However, for operational reasons, PassionAir reserves the right to vary the flight on which a package may be transported.

PassionAir shall use reasonable care in handling packages following acceptance. PassionAir cannot be liable for damages arising from the transportation of packages.

The shipper shall indemnify PassionAir of any liability resulting from damage in handling a package. The shipper shall sign the indemnity release form upon acceptance of a package for transport. 

PassionAir shall make packages available at its airport offices at the various airport it operates to. The Carrier does not offer door to door delivery. Packages shall be delivered to the Carrier’s airport offices for collection by the recipient.

To collect a package, the recipient must appear in person at the Carrier’s airport to collect the package. The following must be presented by the recipient:

• A valid national ID – acceptable national IDs include the following: Ghana Card, driver’s license, passport, voter’s ID and National Health Insurance card. Pictures or copy of cards shall not be accepted as proof of identity.
• Shipment receipt number
• Package tag number
• Recipient shall sign a delivery ledger upon collection of the shipment.
• PassionAir may elect to make a copy of the recipient ID for security and auditing purposes.

Uncollected packages shall be shipped back to the origination point after 48 hours and the shipper shall be surcharged the cost of shipment as well as storage cost if the returned package is not collected within 24 hours.

Storage cost shall apply and be calculated on a daily basis after failure to collect an undelivered package.

PassionAir reserves the right to dispose of uncollected packages after one (1) year without incurring any liability whatsoever to Shipper or anyone else.

The Carrier reserves the right to vary the flight on which the package shall be transport.

The Carrier shall not be liable for any damages or loss caused by delays.

Once a shipment has flown, refunds are not available. Prior to flight, full refunds are applicable minus a GHS 20 administration and return fee.

In case of loss of package, PassionAir’s liability shall be limited to the shipping fee paid or the declared value of the package, with a maximum limited liability set at the equivalent of USD 1,000 (one thousand US Dollars).

All other types of loss or damages are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to PassionAir’s attention before or after acceptance of the Shipment.

The Carrier is not liable for any loss or damage arising out of circumstances beyond its control.

These include but are not limited to: “Act of God” – e.g., earthquake, cyclone, storm, flood, fog; bad weather. “Force Majeure” – e.g., war, embargo; riot or civil commotion; pandemic; strike; any act or omission by a person not employed or contracted by PassionAir e.g., Shipper, Receiver, third party, Customs, or other government official.

Shipper shall indemnify and hold the Carrier harmless for any loss or damage arising out of the Shipper’s failure to comply with any applicable laws or regulations and for Shipper’s breach of the following warranties and representations:

• all information provided by Shipper or its representatives is complete and accurate;
• the Shipment was prepared in secure premises by the Shipper or its representatives;
• the Shipment is properly packed to ensure safe transportation with ordinary care in handling;
• all applicable customs, import, export and other laws and regulations have been complied with;
• and the receipt has been signed by Shipper or its authorized representative and the Terms and
• Conditions constitute binding and enforceable obligations of the Shipper