- Baggage
- Delays, Cancellation & Rescheduling of Flight
- Ticket Modification
- Refund
- Aircraft & Routes
- Request Wheelchair Assistance
- Baggage Policy
Baggage
- Hand Luggage: 7kg depending on your reserved class.
- Checked-In Baggage: 25kg depending on your reserved class.
For more in-depth information, please click here.
Keep your medication and any other valuables (including travel documents, passport/ID, etc.) in your hand luggage, never in your checked-in baggage.
Liquids may be carried in your hand luggage only if they are stored in containers of up to 100ml.
Each checked-in piece must not weigh more than 25kg.
For more in-depth information please click here.
Our crew delivers all found objects to the Security Department. You may enquire about your lost items by contacting our Call Centre on 0800 221 221.
Delays, Cancellation & Rescheduling of Flight
Refer to our General Conditions of Carriage for more details.
Ticket Modification
Yes. Visit the Manage My Booking option on the homepage of our website which has a list of features that allow you to retrieve and re-print your itineraries. You can process changes and cancellations to the itinerary as well as make special service requests (e.g. seat allocations, pre-paid excess baggage, etc.). You may also update your contact details on this page.
Contact our Call Centre on 0800 221 221 or local ticketing offices to correct a name in a booking. Rules and fees may apply.
No. Airline ticket tickets are non-transferable, which means they cannot be used by anyone else.
For bookings made via travel agents or third-party websites, you will need to contact them directly to make any changes.
No, you will need to contact our Call Centre on 0800 221 221 or one of our local ticketing offices for assistance.
Refund
